Fireplace Installation Notes
Installation of Our Products: As a manufacturer with sales all across the UK, Europe, US and Australia it would be difficult to provide a complete installation service. In the early days of the Company we employed our own installation team however as the majority of customers were engaged in renovating or building a property they generally wanted their own contractors to do the installation work to save cost.
We now have a list of contractors around the UK who have installed our fires since 2007 and they are available to do site surveys and to perform all installation tasks. To find out more about installation please contact our sales team (01325-301020, Monday to Saturday, 9am to 6pm with details of the fire you are considering and your location. We will then review our database to find the most suitable supplier to generate an installation quote. If you are an installer and would to be included in our contractor list please call customer services on 01325-327221 and request a registration form.
Installation Requirements: All gas appliances must be installed by a GAS SAFE Registered Engineer. The engineer will ensure that all of the requirements, as set out in the manufacturers installation manual, can be met. Important aspects are the chimney or flue system ventilation and gas pipes and gas pressure. By using a qualified person it will ensure that your gas fire is installed correctly and will operate safely and reliably. All GAS SAFE, Engineers are regularly audited to ensure they are working in line with the current regulations – ask to see a copy of the engineer’s registration card. The gas safe engineer is the person who takes overall responsibility for the product once the gas is connected and the user allowed to operate the appliance. Never allow an untrained person to install or connect a gas appliance, it is dangerous and will invalidate your home insurance.
Servicing: We recommend that all gas fires are serviced every 12 months. This should be done regardless of how often the fire has been used in the last 12 months. There are number of issues which can effect a gas appliance functioning correctly, reliably and safely. Blockages in the gas pipes, gas leaks, chimney blockages, gas pressure drops etc can all be identified and rectified during a service.
Typical Installation Problems:
It is easy to blame the gas fire when it fails to function however in the majority of cases it is a site related issue that is causing the fire not to function. Gas fires have safety devices, these are fitted to switch the fire off should a problem arise while it is being used. If a gas fire is installed and it is unreliable and switching off periodically it indicates an installation issue. Do not use the gas fire until a gas safe registered engineer has inspected it.