Installation of Our Products: As a manufacturer with sales all across the UK it would be difficult to provide a complete installation service. In the early days of the Company we employed our own installation team however as the majority of customers were engaged in renovating or building a property they generally wanted their own contractors to do the installation work to save cost.
We now have a list of contractors around the UK who have installed our fires since 2007 and they are available to do site surveys and to perform all installation tasks. To find out more about installation please contact our sales team (01325-301020, Monday to Saturday, 9am to 6pm with details of the fire you are considering and your location. We will then review our database to find the most suitable supplier to generate an installation quote. If you are an installer and would to be included in our contractor list please call customer services on 01325-327221 and request a registration form.
Installation Requirements: All gas appliances must be installed by a GAS SAFE Registered Engineer. The engineer will ensure that all of the requirements, as set out in the manufacturers installation manual, can be met. Important aspects are the chimney or flue system ventilation and gas pipes and gas pressure. By using a qualified person it will ensure that your gas fire is installed correctly and will operate safely and reliably. All GAS SAFE, Engineers are regularly audited to ensure they are working in line with the current regulations – ask to see a copy of the engineer’s registration card. The gas safe engineer is the person who takes overall responsibility for the product once the gas is connected and the user allowed to operate the appliance. Never allow an untrained person to install or connect a gas appliance, it is dangerous and will invalidate your home insurance.
Servicing: We recommend that all gas fires are serviced every 12 months. This should be done regardless of how often the fire has been used in the last 12 months. There are number of issues which can effect a gas appliance functioning correctly, reliably and safely. Blockages in the gas pipes, gas leaks, chimney blockages, gas pressure drops etc can all be identified and rectified during a service.
Typical Installation Problems:
It is easy to blame the gas fire when it fails to function however in the majority of cases it is a site related issue that is causing the fire not to function. Gas fires have safety devices, these are fitted to switch the fire off should a problem arise while it is being used. If a gas fire is installed and it is unreliable and switching off periodically it indicates an installation issue. Do not use the gas fire until a gas safe registered engineer has inspected it.
Gas Pressure – A common cause of a gas fire shutting down while it is operating is that the gas pressure is not correct. This problem can be more noticeable when switching on other gas appliances within the property such as boilers etc. A drop in pressure will mean that the safety device on fire will shut the fire down to protect you. Contact Transco or your gas supplier regarding upgrading your gas pipe work.
Chimney Draw Is Too Strong – The draw on the chimney is causing the pilot flame to lift away from the thermocouple making the safety device shut the fire down – Contact a flue specialist
Chimney Draw Is Too Weak – The draw is not strong enough, this could be because the chimney has become blocked, causing the fire to spill hazardous fumes into the room. This is very dangerous. The safety device senses the amount of oxygen in the air and will shut the fire down – Contact a flue specialist.
No Power – A remote control fire needs a power source. If it is powered by a mains supply has the fuse blown or the power switched off? – Contact an electrician. If it is battery powered – check and change the batteries.
Incorrect Installation – All gas fires are supplied with an installation manual. This shows how to fit the fire in line with the manufacturer’s instructions and the UKCA approval to ensure it is safe. Ensure you have a copy of the Installation Manual before starting to install a fire. The warranty will be invalid if the fire has been wrongly installed. When a fire is installed by a GAS SAFE Registered Engineer he will issue you a certificate showing the work that has been done and confirming that it is safe. Flueless Gas Fires have an excellent safety record. If a flueless gas fire shuts down after running for a number of minutes check all ventilation requirements have been met before operating the fire again. All CVO flueless gas fires have a ODS unit fitted which will shut the fire down if the oxygen levels in the room reach an dangerous level.
Examples of real installations:
- Installing an FR920HE High Efficiency Ribbon Fire
- Installing a BLADE High Efficiency Gas Fire
- Installing a Flueless Traditional Gas Fire
Always use a registered gas safe engineer for all gas fire installation and servicing work. Ask to see the engineers registration card and if in doubt phone gas safe.