Ordering our products is very easy and can be done through various methods. We manufacture the products we sell therefore we can ship direct from our Factory to your home or business. Our products are not available via independent retailers or other fireplace web sites. As we only sell our own products we can give you impartial advice on which product is the most suitable to match your requirements. Delivery lead times vary depending on the product and finish required. For example we can supply some of our Flueless Gas Fires next day if ordered before noon.

How to Order our Products:

  • Telesales
    • We have a dedicated team of sales agents available to help, advise and to take your order the telephone.
    • Call 01325-301020 Monday to Saturday 9am to 6pm.
  • Fireplace Showroom
    • We have a fireplace showroom at the factory in the North East, DL5 6XN. In the showroom there are many examples of our gas, bio ethanol and woodburner fireplaces and the various finishes. As we only sell the products we manufacture in the showroom we will guide you towards the most suitable product for your home.
  • Brochure & Price List

At CVO™ we pride ourselves on giving customers a very high level of service and support. Our trained sales consultants are available during office hours to discuss any aspect of selecting the most suitable fireplace for your property. Call 01325-301020 during office hours or out of hours, please complete our online Enquiry Form and we will contact you. Sales are direct from the factory. All CVO designed fireplaces are hand made in the UK at our Factory in Newton Aycliffe on the outskirts of Darlington. (Motorway A1/J59). Delivery lead times can be from next day to 6 weeks depending on the model chosen and the finish required.

You are welcome to visit our FIREVAULT™(North)showroom. Opening hours are shown below.

  • Northern FIREVAULT™ Opening Times
    • Monday – 9am till 6pm
    • Tuesday – 9am till 7pm
    • Wednesday – 9am till 6pm
    • Thursday – 9am till 7pm
    • Friday – 9am till 5pm
    • Saturday – 9am till 5pm